I have to say, based on previous experience with Best Western hotels (both in the UK & the USA) , my expectations were not high, and had it not been a truly last minute overnight stay required, I would have chosen elsewhere to stay.
The hotel has had a recent refurbishment and the the standard of work is excellent. 
The reception area was warm and welcoming and the receptionist was an example in superb customer service.
The room was actually in a huge converted victorian house (big rooms) next to the main building, and was extremely well decorated with excellent facilities. 
LCD tv, fast (free) broadband, trouser press, big, very comfortable bed, and a very impressive bathroom with a shower that was powerful enough to wake you regardless of much you enjoyed the bar the night before ;).
Now, the bar and restaurant.
I had a meal in the bar area while watching the football on the big main screen.
I had a burger, and expected the standard fayre...processed burger with chips and something vaguely resembling a salad.
What I received was the most wonderful hand made burger (be warned, makke sure you are really hungry before ordering!) with great chips and a proper side salad. For the price £6.95, it is superb!
The bar itself is spacious, light, airy and welcoming with staff that are both friendly and knowlegeable. 
Overall this was one of the best hotels I have stayed in recently, and I stay in different hotels at least twice a week.
Very highly recommended for the price 
Good selection of drinks, reasonably priced
Laterooms Customer

A lovely hotel and excellent customer service
A lovely hotel and excellent customer service
We arrived quite late but the staff were really friendly and helpful. We stayed in a twin room which was very clean and modern and the bathroom looked brand new. It was less than 15 minutes from the NEC and easy to find. We only stayed one night but wished we had stayed there for the whole weekend
Laterooms Customer

Thank you so much. I wish I had discovered this Hotel earlier,having spent previous nights at Birmingham in Premier Inn and or Hilton,NEC This is much better! I'm afriad you are stuck with me!
P Crapnell

Just want to add that the food in the Seasons restaurant was magnificent(cant remember when I had better in all my hotel stays!) and the waiting staff were so welcoming and friendly. I will be repeating these comments on"Trip Advisor".Reception staff great too!
E Newman

Excellent, Excellent,Excellent
Excellent, excellent excellent
Fantastic staff and great hotel. Great customer service would stay here again. 
Laterooms Customer

NEC Visit
We stayed at this hotel last weekend.The hotel was welcoming and decorated well. It was very clean and tidy. The food was excellent ! We would recommend this hotel for people going to Birmingham. We went to the NEC and drove our car back to the hotel after visiting and it took us about 15-20 mins. 
Laterooms Customer

Probably one of the nicest breakfasts I have had in a hotel for a long time.Well done Chef!



Join Best Western Rewards and collect points every time you stay. Use these points to redeem against great rewards, including free nights stays, M&S treats, an Amazon shopping spree and much more.


The Best Western Business Account is the hassle-free way to make hotel bookings, rail travel and managing your expenses far easier...from one centrally billed account. It’s that simple it takes the hard work out of working hard.